Customer Relationship Manager NEEDED!

Pracovní poměr	práce na plný úvazek
Lokalita	Praha
Firma	Grafton Recruitment s.r.o.
Kategorie	Služby, umění a kultura

O nás

Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.

Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.

Více o nás

Bohužel, tato nabídka již není aktuální.

Našli jsme pro vás ale jiné možnosti:

Služby, umění a kultura

104 nabídek ZDE

Práce
Praha

1103 nabídek ZDE

Aktuálně nabízené pozice od stejné společnosti:

Grafton Recruitment s.r.o.

Co od Vás očekáváme:

We are looking for an experienced Customer Relationship Manager to join our Service Shared Center in Prague. You should be: 1) an excellent communicator 2) proactive person with drive, passion and energy 3) a good problem solver Main responsibilities: - To manage, develop and strengthen relationships with key clients - Working closely with all the Finance and HR Leads and teams - Retention campaigns, from conceptualization through analysis, including idea generation, proposal preparation, overseeing the production and execution - Developing and implementing process changes, including training documentation - Overlooking SLAs, OLAs and individual service performance - monthly presentation to regional controllership teams - Monthly reporting and review of KPI`s and costs for all teams across the SSC Centre - Implementation of Governance structure including communication and escalation process - Identifying additional requirements or necessary changes within the Europe teams and monitoring and evaluating client`s requirements and needs - Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients - Ad hoc Reporting and Analysis as per management request REQUIREMENTS: - 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships - Fluency in English (daily communication), any additional language is an advantage - Be fully computer literate - MS Office skills (especially Excel), Systems knowledge of SAP R3 FI/CO, BW, SRM - Superb communication skills - Excellent organizational and problem-solving skills - Rigorous attention to detail and quality - Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative BENEFITS: - 25 days of paid holidays - Unlimited period contract - Flexible working hours - Health and accident insurance - Referral bonus - Meal vouchers - Fruit and refreshment on the workplace - Multisport Card - Trainings - Opportunity for career growth both horizontally and vertically - Team buildings and company events - Brand new offices close to the city centre