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Grafton Recruitment s.r.o.
Customer Relationship Manager NEEDED!
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
We are looking for an experienced Customer Relationship Manager to join our Service Shared Center in Prague.
You should be:
- an excellent communicator
- proactive person with drive, passion and energy
- a good problem solver
Main responsibilities:
- To manage, develop and strengthen relationships with key clients
- Working closely with all the Finance and HR Leads and teams
- Retention campaigns, from conceptualization through analysis, including idea generation, proposal preparation, overseeing the production and execution
- Developing and implementing process changes, including training documentation
- Overlooking SLAs, OLAs and individual service performance – monthly presentation to regional controllership teams
- Monthly reporting and review of KPI`s and costs for all teams across the SSC Centre
- Implementation of Governance structure including communication and escalation process
- Identifying additional requirements or necessary changes within the Europe teams and monitoring and evaluating client`s requirements and needs
- Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients
- Ad hoc Reporting and Analysis as per management request
REQUIREMENTS:
- 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships
- Fluency in English (daily communication), any additional language is an advantage
- Be fully computer literate – MS Office skills (especially Excel), Systems knowledge of SAP R3 FI/CO, BW, SRM
- Superb communication skills
- Excellent organizational and problem-solving skills
- Rigorous attention to detail and quality
- Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative
BENEFITS:
- 25 days of paid holidays
- Unlimited period contract
- Flexible working hours
- Health and accident insurance
- Referral bonus
- Meal vouchers
- Fruit and refreshment on the workplace
- Multisport Card
- Trainings
- Opportunity for career growth both horizontally and vertically
- Team buildings and company events
- Brand new offices close to the city centre
