We are looking for an experienced Customer Relationship Manager to join our Service Shared Center in Prague.
You should be:

1. an excellent communicator
2. proactive person with drive, passion and energy
3. a good problem solver

Main responsibilities:

• To manage, develop and strengthen relationships with key clients
• Working closely with all the Finance and HR Leads and teams
• Retention campaigns, from conceptualization through analysis, including idea generation, proposal preparation, overseeing the production and execution
• Developing and implementing process changes, including training documentation
• Overlooking SLAs, OLAs and individual service performance – monthly presentation to regional controllership teams
• Monthly reporting and review of KPI`s and costs for all teams across the SSC Centre
• Implementation of Governance structure including communication and escalation process
• Identifying additional requirements or necessary changes within the Europe teams and monitoring and evaluating client`s requirements and needs
• Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients
• Ad hoc Reporting and Analysis as per management request

REQUIREMENTS:

• 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships
• Fluency in English (daily communication), any additional language is an advantage
• Be fully computer literate – MS Office skills (especially Excel), Systems knowledge of SAP R3 FI/CO, BW, SRM
• Superb communication skills
• Excellent organizational and problem-solving skills
• Rigorous attention to detail and quality
• Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative

BENEFITS:

• 25 days of paid holidays
• Unlimited period contract
• Flexible working hours
• Health and accident insurance
• Referral bonus
• Meal vouchers
• Fruit and refreshment on the workplace
• Multisport Card
• Trainings
• Opportunity for career growth both horizontally and vertically
• Team buildings and company events
• Brand new offices close to the city centre