Skilled Customer Care Agent needed

Co od Vás očekáváme:

Do you want to work in a dynamic working environment, in a company that enables its clients to move ahead of the competition? We are searching for new members to an international service desk team in Brno in the Czech Republic. Join the future with our company now!

Popis pozice:

Your responsibility is to provide 1st level technical support 24/7, service restoration, fulfilment of the service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

You will provide solutions for user requests based on a knowledge database, available rules and problem descriptions and advice of resolver groups and you will follow a systematic, disciplined and analytical approach to problem-solving to meet set standards and agreed procedures.

Profil kandidáta:

- Speak fluently English at least on level B2
- Interest in Technology
- Analytical and Problem-solving skills
- Strong communication Skills
- Time flexibility – three-shift operation
- To be eager to gain new knowledge

Nabízíme:

- Monthly wage 28 000 - 33 000 CZK
- Extra money for weekend and night shifts
- 25 days of vacation
- More money after probation period
- Performance bonus
- Meal vouchers
- Multisport card