Customer Relationship Manager NEEDED!

Co od Vás očekáváme:

Take advantage of this unique opportunity to work in an international IT services company, which will provide you with a steady career and great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc. We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague. You should be: 1) an excellent communicator 2) a proactive person with drive, passion, and energy 3) a good problem solver Your responsibilities are to: - Manage, develop, and strengthen relationships with key clients - Work closely with all the Finance and HR leads and teams - Organize retention campaigns from conceptualization through analysis including idea generation, proposal preparation, overseeing the production, and execution - Develop and implement process changes, including training documentation - Oversee SLAs, OLAs and individual service performance - monthly presentation to regional controllership teams - Report monthly and review KPI`s and costs for all teams across the SSC Centre - Implement governance structure including communication and escalation process - Identify additional requirements or necessary changes within the Europe teams and monitor/evaluate client`s requirements and needs - Implement and take ownership of company websites to ensure full visibility of scope of work as well as branding of Shared Service Center to all internal clients - Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients REQUIREMENTS: - 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships - Fluency in English (daily communication), any additional language is an advantage - Be fully computer literate - MS Office skills (especially Excel), SAP - Superb communication skills - Excellent organizational and problem-solving skills - Rigorous attention to detail and quality - Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative BENEFITS: - 25 days of paid holidays - Unlimited period contract - Flexible working hours - Health and accident insurance - Referral bonus - Meal vouchers - Fruit and refreshment on the workplace - Multisport Card - Trainings - Opportunity for career growth both horizontally and vertically - Team buildings and company events - Brand new offices close to the city centre