Customer Relationship Manager NEEDED!

Take advantage of this unique opportunity to work in an international IT services company, which will provide you with a steady career and great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc.

We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague.

You should be:

1. an excellent communicator
2. a proactive person with drive, passion, and energy
3. a good problem solver

Your responsibilities are to:

• Manage, develop, and strengthen relationships with key clients
• Work closely with all the Finance and HR leads and teams
• Organize retention campaigns from conceptualization through analysis including idea generation, proposal preparation, overseeing the production, and execution
• Develop and implement process changes, including training documentation
• Oversee SLAs, OLAs and individual service performance – monthly presentation to regional controllership teams
• Report monthly and review KPI`s and costs for all teams across the SSC Centre
• Implement governance structure including communication and escalation process
• Identify additional requirements or necessary changes within the Europe teams and monitor/evaluate client`s requirements and needs
• Implement and take ownership of company websites to ensure full visibility of scope of work as well as branding of Shared Service Center to all internal clients
• Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients

REQUIREMENTS:

• 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships
• Fluency in English (daily communication), any additional language is an advantage
• Be fully computer literate – MS Office skills (especially Excel), SAP
• Superb communication skills
• Excellent organizational and problem-solving skills
• Rigorous attention to detail and quality
• Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative

BENEFITS:

• 25 days of paid holidays
• Unlimited period contract
• Flexible working hours
• Health and accident insurance
• Referral bonus
• Meal vouchers
• Fruit and refreshment on the workplace
• Multisport Card
• Trainings
• Opportunity for career growth both horizontally and vertically
• Team buildings and company events
• Brand new offices close to the city centre