Evolution CZ s.r.o. |
Evolution CZ s.r.o. |
Libeň, Praha
Libeň, Praha
- 30 000 – 39 000 Kč
- Plný úvazek, Zkrácený úvazek Plný úvazek, Zkrácený úvazek
- Vhodné také pro absolventy
dnešní
Grafton Recruitment s.r.o.
Customer Relationship Manager NEEDED!
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
Take advantage of this unique opportunity to work in an international IT services company, which will provide you with a steady career and great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc.
We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague.
You should be:
- an excellent communicator
- a proactive person with drive, passion, and energy
- a good problem solver
Your responsibilities are to:
- Manage, develop, and strengthen relationships with key clients
- Work closely with all the Finance and HR leads and teams
- Organize retention campaigns from conceptualization through analysis including idea generation, proposal preparation, overseeing the production, and execution
- Develop and implement process changes, including training documentation
- Oversee SLAs, OLAs and individual service performance – monthly presentation to regional controllership teams
- Report monthly and review KPI`s and costs for all teams across the SSC Centre
- Implement governance structure including communication and escalation process
- Identify additional requirements or necessary changes within the Europe teams and monitor/evaluate client`s requirements and needs
- Implement and take ownership of company websites to ensure full visibility of scope of work as well as branding of Shared Service Center to all internal clients
- Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients
REQUIREMENTS:
- 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships
- Fluency in English (daily communication), any additional language is an advantage
- Be fully computer literate – MS Office skills (especially Excel), SAP
- Superb communication skills
- Excellent organizational and problem-solving skills
- Rigorous attention to detail and quality
- Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative
BENEFITS:
- 25 days of paid holidays
- Unlimited period contract
- Flexible working hours
- Health and accident insurance
- Referral bonus
- Meal vouchers
- Fruit and refreshment on the workplace
- Multisport Card
- Trainings
- Opportunity for career growth both horizontally and vertically
- Team buildings and company events
- Brand new offices close to the city centre
