Customer Relationship Manager NEEDED!

Co od Vás očekáváme:

Use this unique opportunity to work and carve your own career path in an international IT services company, which will provide you with great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc. We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague. You should be: 1) an excellent communicator, 2) proactive person with drive, passion and energy, 3) a good problem solver. Main responsibilities: - To manage, develop and strengthen relationships with key clients - Working closely with all the Finance and HR Leads and teams - Retention campaigns, from conceptualization through analysis, including idea generation, proposal preparation, overseeing the production and execution - Developing and implementing process changes, including training documentation - Overlooking SLAs, OLAs and individual service performance - monthly presentation to regional controllership teams - Monthly reporting and review of KPI`s and costs for all teams across the SSC Centre - Implementation of Governance structure including communication and escalation process - Identifying additional requirements or necessary changes within the Europe teams and monitoring and evaluating client`s requirements and needs - Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients REQUIREMENTS: - 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships - Fluency in English (daily communication), any additional language is an advantage - Be fully computer literate - MS Office skills (especially Excel), SAP - Superb communication skills - Excellent organizational and problem-solving skills - Rigorous attention to detail and quality - Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative BENEFITS: - 25 days of paid holidays - Unlimited period contract - Flexible working hours - Health and accident insurance - Referral bonus - Meal vouchers - Fruit and refreshment on the workplace - Multisport Card - Trainings - Opportunity for career growth both horizontally and vertically - Team buildings and company events - Brand new offices close to the city centre