Customer Relationship Manager NEEDED!

Use this unique opportunity to work and carve your own career path in an international IT services company, which will provide you with great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc.

We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague.

You should be:

1. an excellent communicator,
2. proactive person with drive, passion and energy,
3. a good problem solver.

Main responsibilities:

• To manage, develop and strengthen relationships with key clients
• Working closely with all the Finance and HR Leads and teams
• Retention campaigns, from conceptualization through analysis, including idea generation, proposal preparation, overseeing the production and execution
• Developing and implementing process changes, including training documentation
• Overlooking SLAs, OLAs and individual service performance – monthly presentation to regional controllership teams
• Monthly reporting and review of KPI`s and costs for all teams across the SSC Centre
• Implementation of Governance structure including communication and escalation process
• Identifying additional requirements or necessary changes within the Europe teams and monitoring and evaluating client`s requirements and needs
• Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients

REQUIREMENTS:

• 2 years’ experience previous experience working as a Client Relationship Manager or a track of managing client relationships
• Fluency in English (daily communication), any additional language is an advantage
• Be fully computer literate – MS Office skills (especially Excel), SAP
• Superb communication skills
• Excellent organizational and problem-solving skills
• Rigorous attention to detail and quality
• Responsibility for own work, self-motivation, flexibility and enthusiasm, ability to take initiative

BENEFITS:

• 25 days of paid holidays
• Unlimited period contract
• Flexible working hours
• Health and accident insurance
• Referral bonus
• Meal vouchers
• Fruit and refreshment on the workplace
• Multisport Card
• Trainings
• Opportunity for career growth both horizontally and vertically
• Team buildings and company events
• Brand new offices close to the city centre