L1 Service Desk Analyst with German

As an IT Service Desk Analyst, you will be a part of an application support team. You will be an essential part of our success and that is why your career progression is of paramount importance to us.

Popis pozice:

Job Responsibilities:

• Recommendation of solutions and resolution of problems across a variety of IT platforms to minimize the impact of IT changes on business
• Logging and tracking requests, maintaining history records
• Understanding computerized data entry systems and uses of these systems to track activities
• Maintaining composure in critical situations
• Working closely with other team members and supporting teams in resolving open issues
• Daily communication with customers via phone and email

Profil kandidáta:

We require:

• English language B2, German language C2
• Strong customer focus
• Good general communication and analytical problem-solving skills
• Previous experience will be an advantage

Nabízíme:

We offer:

• Salary 45.000CZK
• Full initial training
• Life & Pension Insurance
• Contribution of 1.480CZK to Public Transportation
• Five weeks of paid vacation per year
• Fitness program – MultiSport cards
• A smartphone of your choice
• Advantageous phone tariff
• Meal Vouchers
• Cafeteria Portal
• Modern and comfortable office in Prague
• Good transport accessibility (close to metro station)
• A dynamic and multicultural working environment
• Possibility for professional and personal development