Service Desk Agent (L1/L2) with German

Join our dynamic international company, specializing in IT and engineering solutions across EMEA, including Switzerland, Germany, Czech Republic, Austria, UK, and USA. We're on a mission to deliver top-notch services and innovation to industry clients. If you're eager and adaptable, consider joining our Prague team to shape our IT and company values. Be part of our journey!

Popis pozice:

• Delivering technical support and resolving issues related to computer hardware, software, mobile devices, and other technical products.
• Recording end user problems within the ITSM tool.
• Following predefined procedures and maintaining knowledge resources.
• Overseeing and monitoring the progress of ticket resolution to manage backlog effectively.
• Actively engaging in ongoing service enhancement, which includes creating knowledge scripts and updating training materials.
• Collaborating closely with on-site IT technicians for swift and efficient technical issue resolution.

Profil kandidáta:

• Proficiency in German and English for daily communication; knowledge of other languages is a plus.
• Advanced expertise in MS Office applications.
• Strong analytical abilities, particularly in troubleshooting.
• Effective communication skills.
• Keen attention to detail and adept at multitasking.
• Team player.

Nabízíme:

• Diverse array of activities, tasks, and projects
• Long-term projects for high stability
• Flexible work arrangements
• Minimum of 5 weeks' vacation
• Sickdays
• Sodexo vouchers
• Special occasion vouchers (Birthday, wedding, and new-born surprises)
• Participation in wellness programs, including a MultiSport card
• "Fishing for Friends" referral program
• Refreshments provided in the office
• Opportunities for continuous professional development and career growth
• Friendly and globally-oriented work environment
• Company-sponsored events

Apply now and let your skills shine in a thriving work environment. Your next career move starts here!