IT Support (L1/L2) with German

Join our dynamic international team delivering cutting-edge IT and engineering solutions across EMEA. Eager and adaptable? Join us in Prague to shape our IT landscape and company values. Be part of the journey!

Popis pozice:

• Delivering technical support and resolving issues related to computer hardware, software, mobile devices, and other technical products.
• Recording end-user problems within the ITSM tool.
• Overseeing and monitoring the progress of ticket resolution to manage backlog effectively.
• Actively engaging in ongoing service enhancement, which includes creating knowledge scripts and updating training materials.
• Collaborating closely with on-site IT technicians for swift and efficient technical issue resolution.

Profil kandidáta:

• Proficiency in German and English for daily communication; knowledge of other languages is a plus
• Advanced expertise in MS Office applications
• Strong analytical abilities, particularly in troubleshooting
• Effective communication skills
• Keen attention to detail and adept at multitasking
• Team player

Nabízíme:

• A diverse array of activities, tasks, and projects
• Long-term projects for high stability
• Flexible work arrangements
• Minimum of 5 weeks vacation
• Sickdays
• Sodexo vouchers
• Special occasion vouchers (Birthday, wedding, and new-born surprises)
• Participation in wellness programs, including a MultiSport card
• "Fishing for Friends" referral program
• Refreshments provided in the office
• Opportunities for continuous professional development and career growth
• Friendly and globally oriented work environment
• Company-sponsored events

Apply now and let your skills shine in a thriving work environment. Your next career move starts here!