L2 Service Desk Analyst with German

Co od Vás očekáváme:

Do you want to work in an international company with the opportunity to develop professionally? As a second Line Service Desk Analyst you will be responsible for the delivery of the services, and the action items necessary to implement the organizational strategies.

Popis pozice:

Job Responsibilities:

• Provide IT Remote Support for applications on desktops and laptops.
• Troubleshoot intermediate to complex local area networks.
• Support and participation in any Quality Management System improvement processes identified.
• Interfaces with end-users to resolve moderately complex problems concerning system functions reported through a problem ticket
• Resolve incident/service requests by performing secondary troubleshooting as per skill sets and Knowledge Tool instructions.

Profil kandidáta:

We require:

• English language B2, German language C2
• Very good technical skills
• At least 1 year of technical customer support experience or other IT background
• Experience with solving computer-related problems

Nabízíme:

We offer:

• Salary 49.000CZK – 53.000CZK
• Full initial training
• Life & Pension Insurance
• Contribution of 1.480CZK to Public Transportation
• Five weeks of paid vacation per year
• Fitness program – MultiSport cards
• A smartphone of your choice
• Advantageous phone tariff
• Meal Vouchers
• Cafeteria Portal
• Modern and comfortable office in Prague
• Good transport accessibility (close to metro station)
• A dynamic and multicultural working environment
• Possibility for professional and personal development