Service Desk with German - junior&medior - full remote work

Co od Vás očekáváme:

Why is it great to join us? We give career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on daily basis.

Explore the future with us now!

zobrazit tel. číslo ="23" data-gtm-vis-total-visible-time- zobrazit tel. číslo ="100" data-gtm-vis-has-fired- zobrazit tel. číslo ="1">Service Desk Specialist with German

We provide career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building or home office.

Popis pozice:

As Service Desk Analyst you will be responsible for:

• Be assigned for one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, professional technicians (L2 support);
• Be a ‘right hand’ of the team leaders, assist with reporting;

Profil kandidáta:

Essential needs:

• Speak and write in English and German (B2 level)
• Skilled to handle incoming inquiries successfully and give useful guidance to the client;
• Have been a part of the Customer Support field;
• Perceive multitasking and problem solving as a piece of cake;
• Welcome experience with Windows, VPN, Office 365, Citrix, ticketing tools, etc.;
• Know how to give a helping hand to a newcomer or your junior team member;
• Want to be a team player rather than a lonely wolf;
• Can be punctual and relied on.

Nabízíme:

We can offer:

• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
• Meal vouchers (a contactless plastic card);
• Multisport card with a financial contribution
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of a paid leave;
• Expat Assistance Services for new joiners;
• Teambuilding activities.