L1 german support

Co od Vás očekáváme:

Boost your career in IT support

If you are interrested in following perks, you are the right one to join us!

Multicultural environment, large and stable company, big player in IT support for automotive industry, full-remote, transfer to core, all-new centre in Czech republic, fast-forward career growth

Popis pozice:

As L1 IT support you will be responsible for

• End-user IT Support
• 1st and 2nd Level Ticket processing
• Participation in infrastructure projects
• Ensuring the agreed service levels
• Implementation and optimization of existing service processes
• Support to escalation management

Profil kandidáta:

• Technical experience in on-site service or remote end-user support
• Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
• Software support: MS Office 2016 and Office 365)
• B2 German

Nice-to-have-Skills:

• Sensitivity and soft skills for dealing with enterprise level customers
• Knowledge-Management and Ticketing systems experience
• MacOS and/or Linux (Red Hat / Ubuntu)
• B1/B2 English

Nabízíme:

• Full-remote - for first 6 to 12 months, followed by flexible HO (about 80%)
• Transfer to core after 6 months
• Support for career growth towards L2, team lead, manager etc.
• New office-hubs planned in Brno/Prague
• 25 days of vacation
• 3 sickdays
• Meal vouchers (100,- czk)