We are currently looking for a German service desk specialist to join our client team, a global company with a branch in Brno. This role offers the opportunity to work on various projects, with tasks that may vary depending on the assigned project.

what you will do

• Provide support via phone, email, and other communication channels.
• Assist users with troubleshooting and resolving issues in a timely manner.
• Maintain clear and professional communication with customers.
• Escalate complex problems to higher-level teams when necessary.
• Ensure excellent customer service and user satisfaction.

who we are looking for

• Fluency in German and English (B2 level or higher).
• Comfortable handling phone calls, emails, and general support tasks.
• Strong problem-solving skills and customer orientation.
• Previous experience in a similar position is a significant advantage, but not mandatory.
• Willingness to work in shifts, including occasional night shifts and public holidays.

what we offer

• Hybrid work model
• Long-term and stable employment
• Performance-based bonus
• Financial rewards for referring friends or acquaintances
• Meal allowance to support your daily needs
• Access to Multisport card for active lifestyle benefits
• Benefit card for various purchases
• Comprehensive training during the first few weeks, followed by ongoing upskilling (with access to the experts and online resources)
• 25 days of paid vacation
• Modern offices located in Brno
• Regular teambuilding activities to foster a positive work environment.

instructions

Have some question about the position first? Feel free to contact us!
Or you can just apply to job offer, send us your cv, and we will contact you with more details.
To see all our open positions, go directly to www.randstad.cz