Service Desk L1 support with German|full-remote

There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.

Popis pozice:

As Service Desk L1 agent, you will be:

• Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic
• Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network etc.
• Proactively and reactively communicating via phone calls, emails, chats and tickets with client’s end-users
• Processing 1st and 2nd Level tickets
• Participating on various infrastructure projects, providing tips and first-hand experience for improvements
• Ensuring the agreed service-requirements and goals are met in desired quality and time
• Implementating and optimizing existing service-processes – proactiveness is very welcome
• Supporting escalation management team

Profil kandidáta:

Required:

• Be able to communicate in German, both written and verbal
• Experience with handling incoming tasks, guide the client towards successful problem resolving
• Technical experience in on-site service or remote end-user support
• Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
• Software support skills in MS Office 2016 and/or Office 365
• Wanting to be a team-player
• Be part of newly built teams

Nice-to-have-Skills:

• Sensitivity and soft-skills for dealing with enterprise level customers
• Knowledge-Management and Ticketing systems experience
• Experience with MacOS and/or Linux (Red Hat / Ubuntu)
• Be able to communicate also in English

Nabízíme:

• Long-term a stable cooperation
• Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)
• Transfer to core after 6 months
• Strong support in career growth towards L2, team lead, manager etc.
• Working with latest tools and applications
• Education and upskilling
• Brand new office-hubs planned in Brno/Prague
• Laptops and mobile phones also for personal usage
• 25 days of vacation
• 3 sickdays
• Meal vouchers (100,- czk)