Seasons Restaurant Manager - Hilton Prague

JOB OVERVIEW:

The Restaurant Manager is responsible for the commercial performance, management and reputation of Seasons restaurant.

· Are you passionate about great food and drinks?

· Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?

· As a leader, are you supportive and inclusive?

· Status quo does not exist in your vocabulary

If so, this Restaurant Manager role is made for you!

KEY RESPONSIBILITIES:

As Restaurant Manager, you will:

1. Commercial Performance

· Healthy portion of entrepreneurship

· Achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience.

· Partner with the Commercial team on marketing plans to increase the number of guests dining in-house

· Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profit margins, covers, guest satisfaction - and take action to improve performance

· Optimise revenue by increasing seat occupancy and average check

2. Excellent Food & Drinks

· Partner with the Restaurant Chef and F&D Leadership Team to create attractive menus, products and promotions that drive revenue and profit

· Deliver high-quality, well-presented food and beverage to meet customers’ needs

· Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.

3. Exceptional Guest Experiences

· Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalized service and in-depth product knowledge

· Develop great customer relationships, recognizing long staying guests and their preferences to improve loyalty

· Review and act on customer feedback, taking quick action to improve service and resolve complaints

· Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews)

· Make sure that food allergies and dietary requirements are treated with absolute seriousness

4. Great Working Environment

· Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals

· Practice great people management, from recruitment to training to succession planning and recognition

· Schedule Team Members’ working time efficiently based on forecast business volumes, offering flexibility where possible and minimizing overtime costs

· Communicate well and often, building good relationships with your team and other hotel departments

5. Day-To-Day Essentials

· Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.

· Make sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations

· Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times

· Manage restaurant inventory, stock control and purchasing, following hotel guidelines.

· Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.

WHO ARE WE LOOKING FOR?

We’re looking for a passionate leader, who is passionate about food & drinks, with at least 2 years’ experience in a similar role.

We are welcoming current Assistant Restaurant Managers, to take the next step, leaving their mark in a venue which is only 6 months old. Awesome opportunity to grow, develop & make this venue your own.

To be successful in this position you will have:

· Natural Team player, People’s person

· Commercial focus, with a demonstrated ability to deliver business performance and results.

· Inspirational leadership and people management skills, experienced in managing, developing and motivating a team and working effectively with other departments.

· Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations

· Guest focus, maintaining the highest standards of service and quality to create memorable experiences.

· Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers

· Strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will also be fluent in English, any other language is beneficial but not mandatory and comfortable using F&D systems and MS Office.

WHAT DO WE OFFER?

· Work for, now officially, the world’s best employer in a unique destination

· A competitive salary and benefits package

· Worldwide career opportunities

· Access to leadership development programmes and hundreds of courses through Hilton University

· Industry-leading Team Member travel rates through Go Hilton

· Wellbeing initiatives to help you thrive and be your best self

· A workplace to be proud of

· Opportunities to be recognized for being awesome and doing a great job

Click here for more information about Hilton Prague:
https://www.notion.so/hrbuddyhiltonprague/R-di-V-s-vid-me-Jsme-Hilton-Prague-41fa4b0d54a2465d9666006c6ddfa2a1

USEFUL TO KNOW: This position is full-time and will require working weekend and evening shifts.