Collections Specialist - Czech Speaker

Pactum Collections, part of the Multitude Group, located in Berlin, is looking for a highly organized individual with a can-do attitude. Our Berlin office is a place of work for the centralized collection team and is a very dynamic and international environment with talented and experienced professionals.

We´re looking for a Czech-speaking Collections Specialist to join us in Berlin (Work from home and office).

• Phone calls and e-mails to customers that are past due
• Negotiating and motivating customers to repay their debts
• Interview reasons for delays in payments
• Constant monitoring of payment agreements
• Finding and updating data to debtors (skip tracing)
• Registering in computer programs Collections activities
• Other tasks assigned by the line manager

• Work experience in collections or customer service is beneficial
• Fluent in spoken and written Czech and English
• Strong interpersonal and communication skills as required to effectively communicate to a diverse audience
• Problem-solving, conflict resolution and negotiation skills
• Confident, driven and results-oriented

• Internal Training (access to online learning with thousands of courses)
• Working in a hybrid flexible model
• Hybrid way of work
• Urban sport card
• Increased vacation days (starting with 24 days annual leave and one extra day per year of employment, up to 30 days per annum )
• Mental well-being support
• Capital-formation saving plan (Vermögenswirksame Leistungen)
• A commuting allowance
• Digital meal voucher
• Share purchase matching program 
• Your assigned business laptop will be available for your free personal use, after the 5th year as part of the equipment renewal policy.