WAITER / WAITRESS - Hilton Prague

Waiters and Waitresses are responsible for welcoming and serving guests in our Hop House restaurant with shifts starting at 5:30 PM till 1:00 AM and Cloud 9 Sky Bar & Lounge with shifts starting at 4:00 PM till 2:00 AM. Your week will have a 40 working hours.

• Are you passionate about creating memorable experiences for hotel guests?
• Are you a supportive and inclusive team member?
• Do you thrive in a fast-paced environment?

If so, this role is made for you!

As a Waiter or Waitress, you may be assigned to work across any of our hotel F&B venues.  You will:

1. Exceptional Guest Experiences

• Welcome guests to build rapport and create a great first impression
• Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
• Treat food allergies and dietary requirements with absolute seriousness
• Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time.
• Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards
• Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed

2. Great Working Environment

• Work effectively with the F&B team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3. Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene. 
• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.
• Assist in restocking inventory and equipment. 
• Give feedback and suggestions to the F&B management team to improve guest and team member experiences.

We’re looking for someone with passion for food and beverage.  Full training is provided so previous experience isn’t essential, basic awareness of POS and F&B systems would be advantageous.

To be successful in this position you will have:

• Guest focus, maintaining high standards of authentic service to create memorable guest experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly
• Great teamwork and a positive attitude 
• Ability to work effectively in a fast-paced environment while remaining calm and focused under pressure.
• Fluent in written and speaking English and Czech/Slovak

• A competitive salary and benefits package
• Meals on duty, service charge and stylish uniforms
• Access to personal development programs and hundreds of courses through Hilton University
• Worldwide career opportunities
• Industry-leading Team Member travel rates through Go Hilton
• Wellbeing initiatives to help you thrive and be your best self
• A workplace to be proud of
• Opportunities to be recognized for being awesome and doing a great job
• Be part of the Blue Energy Team and cooperate on our ESG activities

USEFUL TO KNOW:  This position is full-time and will require working weekend and/or evening shifts. 

Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.