Waiter/Waitress - Hilton Prague

O nás

Waiters and Waitresses are responsible for welcoming and serving guests in our Hop House restaurant with shifts starting at 5:30 PM till 1:00 AM and Cloud 9 Sky Bar & Lounge with shifts starting at 4:00 PM till 2:00 AM. Your week will have a 40 working hours.

• Are you passionate about creating memorable experiences for hotel guests?
• Are you a supportive and inclusive team member?
• Do you thrive in a fast-paced environment?

If so, this role is made for you!

What are we looking for?

As a Waiter or Waitress, you may be assigned to work across any of our hotel F&B venues.  You will:

1. Exceptional Guest Experiences

• Welcome guests to build rapport and create a great first impression
• Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
• Treat food allergies and dietary requirements with absolute seriousness
• Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time.
• Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards
• Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed

2. Great Working Environment

• Work effectively with the F&B team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3. Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene. 
• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.
• Assist in restocking inventory and equipment. 
• Give feedback and suggestions to the F&B management team to improve guest and team member experiences.

What will I be doing?

We’re looking for someone with passion for food and beverage.  Full training is provided so previous experience isn’t essential, basic awareness of POS and F&B systems would be advantageous.

To be successful in this position you will have:

• Guest focus, maintaining high standards of authentic service to create memorable guest experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly
• Great teamwork and a positive attitude 
• Ability to work effectively in a fast-paced environment while remaining calm and focused under pressure.
• Fluent in written and speaking English and Czech/Slovak

What will it be like to work for Hilton?

• A competitive salary and benefits package
• Meals on duty, service charge and stylish uniforms
• Access to personal development programs and hundreds of courses through Hilton University
• Worldwide career opportunities
• Industry-leading Team Member travel rates through Go Hilton
• Wellbeing initiatives to help you thrive and be your best self
• A workplace to be proud of
• Opportunities to be recognized for being awesome and doing a great job
• Be part of the Blue Energy Team and cooperate on our ESG activities

USEFUL TO KNOW:  This position is full-time and will require working weekend and/or evening shifts. 

Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.