Zákaznický servis / Sales & Customer services

About Us:

The Schaeffler Group is a leading global supplier to the automotive and industrial sectors. Its portfolio includes high-precision components and systems for engine, transmission, and chassis applications as well as rolling and plain bearing solutions for a large number of industrial applications. With around 89,000 employees, Schaeffler is one of the world’s largest family companies and, with approximately 170 locations in over 50 countries, has a worldwide network of manufacturing locations, research and development facilities, and sales companies The Automotive Aftermarket division is responsible for Schaeffler's global spare parts business and delivers components and holistic repair solutions for passenger cars, light and heavy commercial vehicles and tractors. Thanks to its comprehensive understanding of transmission, engine and chassis systems, the company has a reputation for technical excellence, intelligent solutions and outstanding services. With more than 1,700 employees, around 11,500 sales partners, and more than 70 sales and representative offices around the world, ensure a plus in customer proximity.

Your Key Responsibilities:

• provides qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process.
• implements and aligns service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.).
• develops and implements internal interfaces to ensure efficient end-to-end processes.
• analyzes customer inquiries and complaints and coordinates with involved departments to realize corrective actions.
• identifies optimization areas, and implements respective projects, potentially involving stakeholder from sales, logistics and supplier.
• provides advice to accountable stakeholder in sales organization or with supplier organization.

• completed secondary education in economics is necessary
• minimum of 2 years experience in Customer Service would be a big advantage
• good SAP user knowladge in Customer Service or Sales area
• knowledge of English and German language - one of them at an advanced level
• good knowladge of Czech/Slovak

• Working environment in modern engineering company
• 30 days of holiday
• Flexible working hours
• Interesting social program
• Opportunity for your career growth
• Talent development

Does that sound interesting to you? If you would like to become a part or our team, apply for the position here or in our carrier page “jobs.schaeffler.com”.