Collect the debts of customers of a given customers portfolio; make sure that the debts are received and that all customer’s payment difficulties are solved; maintain a good relation with the customers.

Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.

Popis pozice:

• Build a close relationship with a portfolio of assigned customers (by phone and email)
• Research customer's receivables account delinquency and determine communication method to facilitate payment
• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies
• Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer
• Establish international relationships with departments worldwide (credit, billing, sales, controllership, etc.)
• Recognize trends for nonpayment and resolve issues by engaging internal partners
• Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues
• Build strong customer relationships to ensure world-class Total Customer Experience and win/win outcomes are achieved

Profil kandidáta:

• Education and Experience Required
  • First level university degree with a focus in business or economics or equivalent experience
  • Typically 0-2 years of experience
• Knowledge and Skills Required:
• Good written and verbal communication, negotiation, and conflict resolution skills
• Fluent English and Danish language
• Basic accounting knowledge and high customer service orientation
• Good problem solving, reconciliation skills and ability to work within deadlines
• Basic understanding of collection processes and financial concepts
• Strong initiative, ability to work independently but also a Team player capable of sharing knowledge

Nabízíme:

• Flexible time schedule and home office possibilities
• 25 days holidays
• Company Laptop
• Meal Voucher
• Multisport Card
• Discount for Services ( Health, Travel, Leisure, Sport etc..)
• Extra Benefits for Training (in-house Excel Training, External Language courses, discount for ACCA and more..)
• Multicultural working experience