Collections Team Leader

Our client is among the largest beverages organization group worldwide. Is at the heart of a business model, which includes purchasing, production, distribution and sales through an extensive client network and global level. Generating revenues of 39.8 billion USD. As a truly consumer-centric, sales driven organization, our client is one of the world's top-5 consumer products companies, managing an existing portfolio of well over 200 brands and holds the No.1 / No. 2 market position in its world’s product market. To start your career or first job after graduation, being part of such corporation will be to your professional development a great chance to extend your knowledge, skills and understanding of global business scope.

Scope of employment:

As Collections Team Leader you will lead OTC Collections team, coach & develop team to ensure expected SLA performance, standardize processes in order to reach maximum efficiency, provide support to the Process Lead with coaching and training of employees and ensure overall Collections ledger is maintained and overdue accounts have the applicable action/follow-up being performed.

Key responsibilities:

• Monitor, as well as rehabilitate overdue accounts.
• Minimize the number of delinquent accounts and contain the flow to the next financial cycle.
• Dispute/query management.
• Perform account reconciliation as required.
• Monitoring of customers on payment plans.
• Upkeep of customer notes stored within financial system.
• Answering customer collection related questions.
• Overall housekeeping on ledger.
• Understanding of end-to-end process within micro process and how it ties into the OTC structure.
• Support project initiatives, including active participation if required.
• Mics/Risk Management/Audit compliance target management.
• Back-up planning maintained.
• Training Tracking Tool in place for all employees within the team, with action plans in place to minimize knowledge gaps.
• Ensure upkeep of micro process training documentation.
• Review and recommendation of any enhancements for improving the current work flow in order to increase efficiency within the process.
• Coaching of employees on agreed process documentation and expectations.
• Training new employees within the role.
• Best practice sharing within the overall business.
• Create and maintain a positive work environment.
• Ensure compliance with all safety procedures and safety training requirements.
• Able to delegate effectively within the team to ensure delivery of expected results.
• Ensure positive/structured/timely communication within the team – including other company departments.

Requirements:

• Undergraduate degree in Finance or related field or relevant experience.
• 1 year prior related team management experience required.
• 1 year related process experience.
• Experience working in a Shared Service Centre environment an advantage.
• Coordinating skills.
• Good analytical and problem solving skills.
• Results and process orientated.
• Ability to lead by example and demonstrate alignment to company culture and principles.
• Able to drive change within the team.
• Capable of being entrusted with “confidential” information.
• Computer skills (MS Office, SAP).
• Able to work on own initiative and prioritize workload effectively.
• Fluent English in speaking, reading and writing.
• Native or fluent French.

We offer:

• Competitive remuneration package.
• Temporary- to- permanent contract OR permanent contract (depending on our client's offer).
• The backup of a global corporation.
• Prague central location.
• State of the art office premises.
• International working environment.
• Every day use of foreign languages.
• Team-building activities and social events.
• Free refreshment on the working place.
• Friendly and dynamic work environment.
• Positive working atmosphere.