We are looking for a Dutch speaking individual with experience in customer service and HR. You would be able to work with us within the comfort of your home. If this sounds like a great opportunity for you, forward us your CV!

The role would require you to do the following:

• Help getting employees contact managers via phone, email or chat
• Record contacts in the case management system
• Address inquiries by referencing to documentations like frequently asked questions and standard operating procedures.
• Escalate complex queries which cannot be resolved at the first level
• Discover shortcomings in supporting documents and help improve processes.
• Create reports and maintain as needed.

Start: Immediately

Location: Prague 8 (Remote role)

One year contract with the possibility to extend

Working hours: Full time (40H/W)

POŽADAVKY:

• Fluent in English and advanced Dutch (B2)
• Expertise in customer service
• Great command of MS Excel and Word
• Open to working in shifts
• Communicative and driven personality
• Must reside in the Czech Republic

BENEFITY:

• 5 weeks of paid holiday
• Meal vouchers/home office allowance
• Multisport card