Customer Experience Analyst

We are searching for an experienced data analyst to join our Customer Experience team in Prague! Help us with improving customer experience by analyzing data from customer engagements post-surveys!

Popis pozice:

• formulate actionable insights from structured analysis of customer data
• identify areas of opportunity and shape CX product features and programs to improve customer experience
• maintain basic process documentation, including customer journey maps
• provide coaching to improve customer engagements post survey
• establish norms and raise expectations on great CX by using VOC responses to make positive change 

Profil kandidáta:

• 3-5 years of data analyst experience
• data management, analytics and presentation skills
• ability to work full-time – 40 hours/week - no possibility of HO
• English on communication level (B2)

Nabízíme:

• competitive monthly salary
• 120 CZK/day meal voucher fully compensated by the company = plus 2 400 net in 20 days-month! 
• 25 days of holiday
• recognition award (Flexi Pass vouchers)
• annual bonus paid in January salary
• possibility of a MultiSport card
• covering the first 2 days of sickness with 100% of the salary
• „floating holidays“ – free days as compensation for a public holiday during weekend
• opportunity to work in an international team and start a career in a global company