Do you speak Finnish and English?Do you understand importance of great customer experience?Are you always professional and positive?Then we are looking for you!

A Danish company, an IT service partner, which deals with the future of IT and many possibilities of digitization, is looking for an IT Support Specialist. The company is at the forefront of technological development, using technologies to create solutions that develop and support business. They deliver and operate secure and reliable IT platforms based on what is best for the client’s business. Whether it’s physical hardware in the basement or hyperscalable cloud solutions.

And You will be a part of Customer Support team in Prague, where you will join international work environment, have an opportunity to create a shared vision of the company culture in Czech Republic and make impact on company growth and development.

Popis pozice:

• Being the single main point of contact for The Finnish Support.
• Providing technical support to international customers in modern IT environment – answering phone calls and solving issues using our ticketing system
• Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration

Profil kandidáta:

• English and Finnish (B2) at a professional written and verbal level
• Interest in IT – you have an idea of ​​how different technologies work, you are not afraid to help people with them
• Knowledge of Windows OS and O365 – explain how to work with it and how it works
• Helpful, patient, calm, professional attitude
• Willingness to continuously learn about IT technologies
• Strong problem solving and troubleshooting skills, analytical skills to identify root cause of the issue

The advantage will be:

• Experience in a similar position or sufficient IT education
• Experience and general knowledge of Active Directory (User Administration), Application Support, Network, ITSM/CRM tool
• Additional language skills (other Nordic language or Polish is a plus)
• Ready to take responsibility for critical tasks, ability to collaborate in virtual teams

Nabízíme:

• Flexible working hours
• Home Office upon agreement
• 5 weeks of holidays
• 5 fully paid sick days
• Meal vouchers (100 Czk – 55 Czk covered by company)
• Cafeteria card (6000 Czk/year), Multisport card (fully covered by employer)
• Brand new equipment (phone, laptop, wireless headset, two additional screens)
• Czech, English, Finnish lessons
• Team events and creative office events on regular basis (Seasonal parties, teambuildings, celebrations, trainings, breakfasts, lunches and many more)
• Relax and play zones
• Modern new office close to metro station