• ITALIAN * CUSTOMER SERVICE * ADMINISTRATION * GREAT SSC *

Your role will be pro-active, varied and communicative:

• Responsibility for Customer Service supporting one of the European business units
• Order entry and customer claims process
• Maintain high customer service levels
• Participate in cross-functional process improvement initiatives
• Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner
• Monitor and report Key Performance Indicators (KPIs)

REQUIREMENTS:
And what do you need to apply?

• High School Education or Bachelor’s Degree in business, finance or similar field preferred
• 1 year experience is necessary
• Operational business knowledge required
• Experience in shared services center environments preferred
• Strong organizational skills
• Must be detail oriented
• Must be proficient in Excel
• Proficiency in both written and spoken Italian and English is required

BENEFITS:
Company offers a lucrative benefits package on top of your salary:

• Flexible working hours
• 5 weeks of vacation
• 3 sick days
• Meal Vouchers
• Home office
• Flexible working hours
• Cafeteria 1 000CZK/m
• Supporting further professional education – ACCA
• Language courses
• Refreshment at the workplace
• Referral bonus
• Pension Fund Contribution
• Discount on company's goods and products