• ITALIAN * CUSTOMER SERVICE * ADMINISTRATION * GREAT SSC *

Your role will be pro-active, varied and communicative:

• Responsibility for Customer Service supporting one of the European business units
• Order entry and customer claims process
• Maintain high customer service levels
• Participate in cross-functional process improvement initiatives
• Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner
• Monitor and report Key Performance Indicators (KPIs)

REQUIREMENTS:
And what do you need to apply?

• High School Education or Bachelor’s Degree in business, finance or similar field preferred
• 1 year experience is necessary
• Operational business knowledge required
• Experience in shared services center environments preferred
• Strong organizational skills
• Must be detail oriented
• Must be proficient in Excel
• Proficiency in both written and spoken Italian and English is required

BENEFITS:
And what can you expect in return?

• Flexible working hours
• 5 weeks of vacation
• Meal Vouchers
• Refreshment at the workplace
• Employee Recovery Contribution
• Pension Fund Contribution

Further to this they will also provide:

• A fun, challenging, fast-paced but supportive environment
• Opportunity to develop and progress within the company
• Opportunity for further academic training
• Opportunity to participate in innovation programmes which recognise and reward new ideas