Práce: Admin and Customer Support with German

lokalita: Praha zadavatel: Grafton Recruitment s.r.o.

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Your role will be pro-active, varied and communicative:

  • Responsibility for Customer Service supporting one of the European business units
  • Order entry and customer claims process
  • Maintain high customer service levels
  • Participate in cross-functional process improvement initiatives
  • Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner
  • Monitor and report Key Performance Indicators (KPIs)

And what do you need to apply?

  • High School Education or Bachelor’s Degree in business, finance or similar field preferred
  • 1 year experience is necessary
  • Operational business knowledge required
  • Experience in shared services center environments preferred
  • Strong organizational skills
  • Must be detail oriented
  • Must be proficient in Excel
  • Proficiency in both written and spoken German and English is required

And what can you expect in return?

  • Flexible working hours
  • 5 weeks of vacation
  • Meal Vouchers
  • Refreshment at the workplace
  • Employee Recovery Contribution
  • Pension Fund Contribution

Further to this they will also provide:

  • A fun, challenging, fast-paced but supportive environment
  • Opportunity to develop and progress within the company
  • Opportunity for further academic training
  • Opportunity to participate in innovation programmes which recognise and reward new ideas

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