Customer service Process Lead

Pracovní poměr	práce na plný úvazek
Lokalita	Praha
Firma	Grafton Recruitment s.r.o.
Kategorie	Administrativa, zákaznický servis

O nás

Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.

Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.

Více o nás

Bohužel, tato nabídka již není aktuální.

Našli jsme pro vás ale jiné možnosti:

Administrativa, zákaznický servis

249 nabídek ZDE

Práce
Praha

1079 nabídek ZDE

Aktuálně nabízené pozice od stejné společnosti:

Grafton Recruitment s.r.o.

Co od Vás očekáváme:

Working on international projects focusing on Designing - Leading - Implementing and Optimizing processes, to make our customer service teams accross the Europe Middle East and Africa region function effectively → that will be your main task! Do you have what it takes? Principal responsibilities: * Develop, implement and maintain processes (e.g. Order Management, Invoicing, Complaint Management…), systems and tools used within the Customer Service team * Implement best practices and encourage innovation * Constantly improve service and productivity by leading continuous improvement initiatives * Institute and formalize the assessment of the business and customer needs by leading the development and collection of Voice of the Business / Voice of the Customer surveys. * Monitor and report key metrics using next generation dashboards to capture performance towards customer focused goals and to identify area of improvement * Drive a root-cause analysis mindset and perform front-line analysis when appropriate * Coordinate the required product and system trainings with appropriate stakeholders to ensure a high competency level within the Customer Service team * Representing the department in cross-functional meetings * Adhering to company culture and department guidelines REQUIREMENTS: Education: * bachelor degree in business or administration * proficiency in English (any other major EU language is an advantage) Experience: * experience with project management and project implementation * experience with Customer service Competencies: *analytical, methodical and accurate personality with strong focus on quality *ability to commit and take ownership *communication skills, reporting and presentation skills *eye for detail and strong drive for continuous process improvement *Lean or Six Sigma certificate is a plus, experience with related process improvements is a huge plus BENEFITS: - 5 weeks of vacation - 5 sick days - Cafeteria - Meal vouchers - International environment