Customer Care Team Lead

Are you an experienced leader in customer service looking for a new challenge? We are excited to announce the opening of newly created position for a Customer Care Team Lead.

This team will be dedicated to managing service requests from our clients, ensuring that their technical needs and concerns are addressed promptly and effectively.

Popis pozice:

• Lead and direct the general service administration.
• Oversee customer lifecycle management.
• Manage the request lifecycle from reception to resolution.
• Support the management of customer master data.
• Stay informed about company strategy and market environment to evaluate processes and understand stakeholder needs.
• Provide status reports to the Leadership team.
• Review and enhance customer communication processes, channels, and response times.
• Ensure high levels of customer satisfaction.
• Monitor operations and troubleshoot issues as needed.
• Develop customer focus strategies based on feedback.
• Evaluate progress and communicate goals to team members, potentially in different regions.

Profil kandidáta:

• Minimum of 3 years of experience in Customer Service with leadership responsibility.
• Experience in an internationally operating company is preferred.
• Strong self-reliance, initiative, analytical skills, and team leadership experience.
• Expertise in order/customer/request lifecycle management.
• Proficiency in customer communication processes and channel strategies.
• Excellent verbal and written communication skills.
• Knowledge of lean methods is a plus.
• Familiarity with SAP, Salesforce, and MS Office.
• Fluent in English; knowledge of German is a significant advantage.

Nabízíme:

• Stable Employment: Full-time position with an indefinite contract. 
• Attractive Compensation: Great salary + annual bonus. 
• Flexibility: Flexible working hours and regular home office opportunities. 
• Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program. 
• Location: Modern offices close to metro station A.