Technical Customer Success Manager

Twisto Payments is transforming the way people pay – quickly, easily, and worry-free. Join us and help build fintech innovations that simplify everyday life for our customers and drive growth for our partners. We started as a team of 7, and now we provide our services in 3 European countries. And we’re just getting started!

As a Technical Customer Success Manager, you will be a key partner for our customers and partners in technical matters. Your responsibilities will include, among other things:

• Act as the first point of contact for partners on technical topics, helping them integrate and optimise our solutions.
• Support onboarding and implementation processes, including API integrations, basic data migrations, and platform customisations.
• Troubleshoot and escalate technical issues when necessary, collaborating with engineering and support teams.
• Help partners understand and use key features of our solutions.
• Engage with partners regularly to assess their needs and offer tailored solutions.
• Monitor product usage to identify areas for improvement.
• Create clear, easy-to-understand documentation and guides
• Assist partners in addressing common technical challenges.
• Identify potential issues early and propose proactive solutions.
• Work efficiently to resolve escalations with the support of internal teams.
• Collaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.

• min. 2 years of experience in a technical support, customer success, or related role.
• An ability to gasp customers’ needs and suggest timely solutions
• Basic understanding of REST API (API documentation, HTTP methods).
• Familiarity with tools such as JIRA, Confluence, Slack.
• Experience with SQL and basic data analytic.
• Excellent communication skills to convey technical information clearly to clients
• Strong problem-solving, ability to manage multiple priorities
• Fluency in Czech; and English (B2 level).

• Opportunity to work closely with cutting-edge technologies and solutions, enhancing both technical and customer-facing expertise.
• Contribute to product development by acting as the voice of the customer and collaborating with engineering teams.
• Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.
• Promoting a healthy lifestyle - we offer MultiSport card, health care, fruit daily 🍎 in the office, team events, five+ weeks of vacation🌴and lot more.
• Work location - Prague or Warsaw
• Last but not least, great opportunity to be part of Twisto expansion in Europe & beyond