Description of the company:

The company NSC Global is looking to recruit Technical Customer Support Agent looking to build a career within customer support and ability to work variable shift patterns within their Global Network Operations Facility in Brno, Czech Republic. Apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner. They are recruiting for a major service provider - AT&T, serving over 81 million customers.

This company provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. They are an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Popis pozice:

This Job is for 1st Line Support to Customers

Description of the position:

• Creation of trouble tickets for customers based on proactive monitoring
• Executing consistent tasks via workflow tooling to triage new issues
• Communications via telephone calls to/from Customers plus interactive chat sessions
• Engagement of Specialist teams as directed by workflow tooling/procedures

Profil kandidáta:

Requirements:

• Helpdesk Experience, 1+ Years experience in a Customer facing role
• Excellent communication skills (Verbal, Written, Technical & Interpersonal)
• English level equivalent to B2
• Excellent telephone manner
• Good problem-solving skills
• Professionalism at all times
• Good timekeeping, ability to work well under pressure, set priorities and make well-considered decisions
• Proficiency in using basic MS Office tools
• Drive enthusiasm, initiative, commitment and self motivation
• Resourcefulness and flexibility
• A desire to learn new skills
• Ability to work well in a team
• Interface effectively with all levels of management both internally and externally

Nabízíme:

Benefits:

• Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
• 1 extra week of holiday (5 weeks in total)
• Meal vouchers
• Cisco certificate after one year