Technical Customer Support
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost ManpowerGroup s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyO nás
Proč využít při hledání práce personální agenturu Manpower? Propojujeme zajímavé pracovní příležitosti s nadšenými lidmi. Měním lidem budoucnost, protože lepší práce, která dává smysl, znamená lepší život.
Description of the company:
The company NSC Global is looking to recruit Technical Customer Support Agent looking to build a career within customer support and ability to work variable shift patterns within their Global Network Operations Facility in Brno, Czech Republic. Apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner. They are recruiting for a major service provider - AT&T, serving over 81 million customers.
This company provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. They are an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.
Popis pozice:
This Job is for 1st Line Support to Customers
Description of the position:
- Creation of trouble tickets for customers based on proactive monitoring
- Executing consistent tasks via workflow tooling to triage new issues
- Communications via telephone calls to/from Customers plus interactive chat sessions
- Engagement of Specialist teams as directed by workflow tooling/procedures
Profil kandidáta:
Requirements:
- Helpdesk Experience, 1+ Years experience in a Customer facing role
- Excellent communication skills (Verbal, Written, Technical & Interpersonal)
- English level equivalent to B2
- Excellent telephone manner
- Good problem-solving skills
- Professionalism at all times
- Good timekeeping, ability to work well under pressure, set priorities and make well-considered decisions
- Proficiency in using basic MS Office tools
- Drive enthusiasm, initiative, commitment and self motivation
- Resourcefulness and flexibility
- A desire to learn new skills
- Ability to work well in a team
- Interface effectively with all levels of management both internally and externally
Nabízíme:
Benefits:
- Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
- 1 extra week of holiday (5 weeks in total)
- Meal vouchers
- Cisco certificate after one year
