Application Services Team Manager with German

For our dedicated client we are looking for a right person on the position of a Application Services Team Manager with German.

job description

You will ensure management of team members by:

• Providing them with needed training to perform their operational tasks
• Preparing, implementing and monitoring annual individual development plans
• Defining and managing yearly objectives and performance appraisals
• Participating actively in selection of new hires
• Weekly reporting of activities in internal time management tool

Client Service and Operations:

• Organize the application support activities to meet the payroll schedule, to support the production and to ensure service continuity
• Ensure that client services are provided at constantly high level and according to contractual commitments and Service Level Agreements
• Apply Client Service methodology, processes and procedures (SAP maintenance and configuration, responsibility matrix, DTPs, etc.).
• Apply Client Service methodology, processes and procedures (responsibility matrix, DTPs, etc.)
• Work closely with other Team Leads and HR in order to ensure new associates are recruited and trained consistently according to our standards
• Identify Talent, work with Team Managers and HR ensuring appropriate development plans are created
• Develop and participate to the deployment of the Shared Services Center.

who we are looking for

• proven track record of managing people and performance in a client service technical environment, ideally a minimum of 1 years of prior management experience, focused on external customer service/support in Business to Business (B2B) area
• you will be also experienced with SLA´s and KPI´s and with proven experience in achieving these targets
• you must have outstanding people development skills and be able to clearly communicate at all levels
• fluent communication level of German and English languages.

what we offer

• international environment
• very nice remunaration
• hybrid work (3/2)
• cafeteria
• other benefits

instructions

Have some question about the position first? Feel free to contact us!
Or you can just apply to job offer, send us your cv, and we will contact you with more details.
To see all our open positions, go directly to www.randstad.cz