We are looking for German speaking Team Leader. who will be part of the first layer of management.

You will lead, supervise, coach and motivate L1 CSR support team for German speaking countries.

Popis pozice:

Key Responsibilities:

AS A TEAM LEADER, you will be:

• responsible for the team's overall deliverables.
• accountable for different situations that have to be judged.
• responsible for process improvements in his/her area of work.
• responsible for the development of team members.

Profil kandidáta:

• Professional fluency in German and English - level C1. 
• 2-3 years of relevant work experience (team leader, supervisor; ideally in CSR or call centre environment). 
• Previous exposure to multicultural working environment is an advantage
• Good people management and customer handling skills
• Analytical skills
• IT literacy

Nabízíme:

• · Permanent contract
• Performance bonus
• Meal vouchers
• Language courses
• Competitive salary
• 5th week of leave
• Option to work from home
• Modern offices in the center of Brno, 2nd largest city of Czech Republic
• Initial Accommodation - 2 weeks accommodation provided by the company on joining
• Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.