GERMAN & ENGLISH role – TOURISMUS

Group Reservation Specialist ensures complex GROUP BOOKING REQUESTS (hotel and inbound services according to request).

We are looking for you if you speak German and English fluently, and your are able to:

• manage bookings according to contracted booking policy efficiently and accurately using our Service Reservations Systems (booking and confirming services within deadline and budget)
• communicate via email and phone with stakeholders (hotel and services representatives)
• process cancellations and follow up procedures
• cooperate with the sales team to confirm final tour details
• negotiate with suppliers to provide good rates
• update the reservation systems accurately and process all changes (increase or decrease on group bookings, rates, etc.)
• monitor, manage and process change requests
• ad-hoc administrative and reporting tasks

No shifts, regular working hours – Monday through Friday

REQUIREMENTS:
Requirements:

• proficient in ENGLISH AND GERMAN
• time management – meeting deadlines is crucial
• accuracy – eye for details
• solid interpersonal skills and positive attitude
• due to regular phone contact must have good ability to communicate
• negotiation skills
• previous experience from Travel or – hotel industry is a huge plus, as well as customer service background

BENEFITS:

• Meal vouchers (value 100 CZK)
• 20 days of paid holiday
• staff travel (discounted prices for hotels worldwide)
• modern working environment
• offices in the centre
• online learning system
• training provided during on-boarding