InfoTel, spol. s r.o. |
InfoTel, spol. s r.o. |
Michle, Praha
Michle, Praha
- Plný úvazek
- Vhodné také pro absolventy
včerejší
Your responsibilities:
24/7 Level 1 support with the main focus on Data Centre Technologies
Monitoring of the ticketing system (Service Now) and ticket handling
Ticket coordination between client and partners
Basic trouble shooting supporting Data Centre Technologies with focus on Linux and Windows Servers
Technical coordination and preparation of technical documentation and reports
Requirements:
Relevant work experience in the areas of Data Centre and Security – Basic Data Centre knowledge (servers, virtualization, backup services)
Understanding of Event, Incident, Request, Change and Problem Management as per ITIL best practice
Fluent English (in speaking and writing) – at least B2
German is a big plus
A structured approach combined with a very careful, accurate and results-oriented approach, particularly in problem analysis
Strong customer and service orientation combined with good work etiquette, good communication and teamwork skills
Willingness to work on 24×7 shifts
Technical requierements:
working experience with managing Linux (SLES 11 / SLES 12 / RedHat 7 / Oracle Linux 7 – CLI) Server: Advanced Troubleshooting, iSCSI / Multipath
knowledge of managing Windows servers would be a big plus
We can offer you:
10% yearly bonus
5 weeks of vacation
3 sick days per year
Notebook and mobile phone
Meal vouchers in value of 100 CZK with 55% company subsidy
Contribution to the pension insurance in the amount of 1,000 CZK monthly
Contribution to public transport (full coverage of annual ticket)
Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
Over standard healthcare
Refreshment (fruit, coffee, tea), monthly company breakfasts
