You will be in charge of reacting to incoming customer requests and providing a pleasant customer experience during each encounter. You will be the main contact for our customers for daily operations. By doing this, you will collaborate with front-line service administration specialists to establish connections between customers and internal stakeholders.

Popis pozice:

• Responding to incoming phone calls and e-mails in a timely and professional manner to ensure an excellent customer experience in each contact
• Serving as a connection between customers and internal stakeholders to achieve excellent customer service.
• Maintain the customer request lifecycle, including returns.
• Handle complaints
• Handling customer platforms (e.g., delivering and maintaining data; initiating data analysis)
• Building long-term relationships and trust with internal and external parties
• Maintain and demonstrate up-to-date appropriate product and service knowledge to successfully guide clients and deal with issues.

Profil kandidáta:

• Secondary education, college degrees, or equivalent
• A minimum of two years‘ relevant expertise
• Experience in an international business is preferred.
• Ability to communicate properly and effectively, while displaying agility and empathy
• Effective listening and logical skills, including the ability to summarize facts and provide answers.
• Ability to establish and maintain rapport with consumers and internal units.
• Ability to perform under pressure, effective priority management, and organizational skills are essential.
• The ability to perform both individually and as part of a team.
• Willingness to continuously develop, accountability for own and team’s work.
• Proficient use of MS Office products and knowledge of SAP (SD) and SalesForce.
• Fluent in English, Polish and Czech (verbal and written) 

Nabízíme:

• Working for a well-known, successful company
• Full-time job with a contract for an indefinite period
• Great salary + annual bonus
• Start ASAP or up to your possibilities
• Flexible working hours, regular home office
• 25 days of vacation
• Public transport allowance
• Company’s canteen
• Meal allowance
• Special health care program
• Office in Prague 6