SERVICE PERFORMANCE ANALYST, 37-38 000 CZK/m

Do you have analytical skills?
Do you like solving complex problems and delivering innovative solutions based on the data analysis?

If yes, we are looking forward to your CV!

Job tasks:

• monitoring of service levels (recruitment support department) and site performance
• delivering root cause analysis to identify misses in SLA’s through deep dives of data
• ensure effective management of the incoming and outbound phone, chat, text and email volume
• fix the issues impacting candidates experience in real time
• plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of real time management processes
• communication with vendor partners
• reporting

The contract is for 6 month with possibility of prolongation

Start – asap

Location: Prague

Salary: 37 000 – 38 000 CZK/m

REQUIREMENTS:- Fluent English

• MS Excel advanced skills (macro, etc.), coding VBA & SQL, Python will be a great advantage
• Analytical thinking
• Workforce management or planning experience
• Previous experience in customer service support operations or similar
• Pro-active and communicative personality
• Strong attention to detail
• Stakeholder management

BENEFITS:- home office

• 5 weeks of paid holiday
• Meal vouchers
• Multisport card
• Continued learning and development
• Teambuilding activities
• Dog friendly office