Customer Service Specialist - international firm!

Co od Vás očekáváme:

Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues. We are seeking someone who speaks CHINESE and ENGLISH and who will join our team! You will be responsible for: * Daily communication (via phone and email) with the colleagues and customers in Asian countries * Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support) * Informing users about solving and fixing their requests * Maintaining the database (record all contacts in IT Service Desk tool) * Cooperating closely with other teams and departments * Supporting team, cooperation with other team members You will be provided a proper training, therefore there´s no need for a previous experience. Location: Prague 8 REQUIREMENTS: How do you know you are the right fit for this position? You have these attributes: * High school/University degree * Chinese language - fluent (C1) * English language - at least upper-intermediate (B1/B2) * Very good communication and analytical skills * Experience in IT support (it is an advantage but not must; we are open to people with no experience, but you need to be motivated :) BENEFITS: * 25 vacation days * Flexibile working hours * Meal vouchers * Trainings and professional development courses * Offices in the center of Prague