Cutomer Service Specialist - international small firm!

Very nice INTERNATIONAL environment, SMALL firm where you find a FRIEDNLY, family-like group of colleagues. We are seeking someone who speaks GERMAN and ENGLISH and who will join our team!

You will be responsible for:

• Daily communication (via phone and email) with the colleagues and customers in Germany
• You´ll be receiving IT requests and incidents (by phone, e-mail or IT Self Service) and you will be supposed to analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)
• Inform users about solving and fixing their requests
• Maintain the database (record all contacts in IT Service Desk tool)
• Cooperate closely with other teams and departments
• Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.

Location: Prague 8

REQUIREMENTS:
How do you know you are the right fit for this position?

• High school/University degree
• German language – fluent (C1)
• English language – at least upper-intermediate (B1/B2)
• Very good communication and analytical skills
• Experience in IT support is an advantage but not must, we are open to people with no experience, but you need to be motivated :)