Customer Service Specialist - international firm!

Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues.
We are seeking someone who speaks CHINESE and ENGLISH and who will join our team!

You will be responsible for:

• Daily communication (via phone and email) with the colleagues and customers in Asian countries
• Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
• Informing users about solving and fixing their requests
• Maintaining the database (record all contacts in IT Service Desk tool)
• Cooperating closely with other teams and departments
• Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.

Location: Prague 8

REQUIREMENTS:
How do you know you are the right fit for this position?
You have these attributes:

• High school/University degree
• Chinese language – fluent (C1)
• English language – at least upper-intermediate (B1/B2)
• Very good communication and analytical skills
• Experience in IT support (it is an advantage but not must; we are open to people with no experience, but you need to be motivated :)

BENEFITS:

• 25 vacation days
• Flexibile working hours
• Meal vouchers
• Trainings and professional development courses
• Offices in the center of Prague