Customer Service Representative with Italian

We are searching for a dedicated and skilled team member for the position in B2B customer service for our client, a world market leader in the oil and gas industry. If you are ready to become a reliable point of contact for English and Italian speaking customers and suppliers, apply now. 

Popis pozice:

• Making sure your assigned customers and suppliers are given a great customer experience 
• Communicating with customers and suppliers over the phone and by email regarding orders, invoices and payment completion  
• Making sure order management, invoicing and system support issues are worked on in a timely manner 
• Following up on customer and supplier issues and investigating the root cause. 
• Communicating with Sales and other functions regarding potential financial issues 
• Monitoring and maintaining KPIs regarding customer service processes 

Profil kandidáta:

• A completed bachelor or master’s degree 
• At least 1 year experience in B2B customer service, logistics or order management 
• Fluency in English and Italian is essential
• Great communication skills and customer focus 
• Good time management and team spirit 

Nabízíme:

• Onsite work in a multinational team for a global company 
• Competitive salary  
• 120 CZK meal vouchers fully compensated by the company 
• 5 weeks of holidays 
• Annual bonus paid out in your January salary  
• Recognition award in the form of Flexi Pass vouchers 
• Possibility to get a MultiSport card  
• Covering the first 2 days of sickness with 100% of the salary  
• „Floating holidays“ – fully paid days off as a compensation for a public holiday during the weekend  

We are looking forward to your CV in English.