Customer Service Representative with Italian

We are seeking for multilingual candidates who speak fluent English and Italian with customer service background and willingness to learn.

Your new Client Support Advisor role will include:

• Taking care of an assigned portfolio of customers
• Assisting customers with how-to’s
• Handling customer service inquiries and issues via telephone or email
• Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
• Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
• Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
• Supporting the customer during the entire order to cash process
• Maintaining and managing relationships with them
• Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation
Start: immediately
Location: Prague 3

REQUIREMENTS:* Fluent ENGLISH and ITALIAN in both written and oral form, min. B2+

• Being professional and having a positive attitude is desired
• Good communication skills are essential!
• Previous customer service work experience or administration
• Ability to work under pressure
• Being an independent and responsible person
• Ability to work effectively either alone or as part of a team
• Excellent and effective organizational and time management skills

BENEFITS:

• 5 weeks of vacation
• Annual bonus
• Meal allowance
• Training and courses
• Other benefits