do you speak both Italian and English? Do you already have previous experience in a Customer Service role? Join a team of a leading provider of outsourcing services worldwide. In the role, you will be the first point of contact for their valued clients, helping to resolve their inquiries and providing outstanding support. If you are a proactive problem-solver with good communication skills, we would love to hear from you!

• Lead, mentor, and develop a team of Customer Service Specialists
• Oversee daily operations to ensure claims are handled promptly, accurately, and in compliance with company policies and regulatory standards
• Provide training and support to team members, fostering a positive and collaborative work environment
• Monitor team performance, set goals, and implement strategies to improve efficiency and effectiveness
• Handle escalated claims and complex customer issues, providing resolutions and maintaining high levels of customer satisfaction
• Collaborate with other departments
• Prepare and present regular reports on team performance, claim trends, and other key metrics to senior management
• Ensure that all customer interactions are professional, courteous, and aligned with our company's values

who we are looking for

• Fluency in Italian and English, both written and spoken
• Proven experience in a customer service role, with a focus on claims processing
• Previous leadership or supervisory experience is highly preferred
• Excellent communication, interpersonal, and organizational skills
• Strong problem-solving abilities and attention to detail
• Ability to motivate and inspire a team to achieve high performance

what we offer

• Performance bonus
• Referral Bonus
• Meal vouchers
• 5 weeks of vacation
• HO
• Multisport card
• Benefit card

instructions
Have some question about the position first? Feel free to contact us!
Or you can just apply to job offer, send us your cv, and we will contact you with more details.
To see all our open positions, go directly to www.randstad.cz