Customer Issue Resolution Specialist with Polish

Our client, a Fortune 500 company, is currently hiring the Czech-based member of their international Customer Issue Resolution Team. If you are an organised, self-driven and versatile person with a strong customer service and complaint handling background and would like to build your career in an international company, this opportunity is for you.

Popis pozice:

• Management and resolution of customer complaints using SAP and Salesforce tools
• Responsibility for the entire complaint resolution process up to customer feedback
• Verification of summary metrics for other departments and analysis of critical areas which need improvement
• Collection activities and management of customer payment process
• Cooperation with Central Risk Management Team and the Global Service Center

Profil kandidáta:

• Experience in customer service and complaint handling is a must
• Self-driven, independent personality motivated to follow through with their tasks
• Fluent English for internal communication and use of internal systems and materials
• Advanced Polish and Czech for communication with customers
• Knowledge of SAP and Salesforce or a strong background in other ERP and CRM systems

Nabízíme:

• Long-term opportunity in a reputable international company
• Support of personal and professional development
• Flexible benefit system
• 5 weeks of vacation and 3 sick days
• Contribution to the pension scheme
• Life and accident insurance