Customer and Client Support with Hungarian. Urgent!

FLEETCOR is a company leading the future of business payments as they specialize in payment solutions, helping businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses.

We are looking for new colleagues for the role of Save Team Specialist with Hungarian, who would be providing necessary information to the customers and performation of related administrative tasks according to established procedures and processes. Active retention, analysis of customer problems, and subsequent efforts to eliminate them. Cooperation with marketing, credit department, and customer service.

Do not hesitate and join our team today!

Popis pozice:

We are currently looking for a new colleague to join us in our Prague office as a Save Team Specialist with Hungarian, whose role will be:

• Providing complete customer service on the passive customer service phone line or e-mail
• Communication with customers from Hungary
• Active retention of existing customers
• Setting product parameters in the internal system based on customer requirements
• Handling requests via phone or e-mail and submission of info to cardholders according to established procedures
• Outbound/Inbound - finding out the reason for the cancellation of the customer's contract, an attempt at his retention, or the offer of other products and services
• Conscientious and exaggerated recording of data into internal systems

Profil kandidáta:

• Fluency in Hungarian (at least C1)
• English at least a basic communicative level (necessary for the internal team communication)
• Good communication skills, assertiveness, thoroughness, independence, and resistance to stress
• Working experience in the area of customer service for at least 1 year

Nabízíme:

• Competitive salary
• Meal vouchers (in the amount of 110 CZK, 84 CZK paid by the company)
• Multisport card
• Five weeks of vacation
• Three sick days, two free days
• Discounted mobile tariff
• Cafeteria
• Massage at the workplace
• Language Courses (Czech, English, Hungarian, French, Dutch, Spanish…)
• Internal company events
• Loyalty Award (annual bonus)

And many more…

If you are interested, please, do not hesitate and click on the button below!