Customer Support (American and French customers)

Popis pozice:

As a Customer Service Specialist, you'll provide support to American customers, and sometimes, you'll help your colleagues with French-speaking customers. You'll be responsible for:

• Communicating with customers via phone or e-mail
• Providing information about the company's products to the customers (company manufactures cameras, audio recorders)
• Answering technical questions about the camera's settings, explaining functionality, giving advice (you don't need to have a technical background because you'll be well-trained)
• Solving basic customer's issues

Profil kandidáta:

What do we expect from you?

• You are a fluent English speaker (ideally a native one) & your French is at the communicative level
• Experience from the customer service field is an advantage but not a necessity; that's why this position is suitable for graduates/juniors as well
• Moreover, if you're a fan of photography or cameras then you're the right person for us =)

Nabízíme:

Benefits:

• Full-time job with an unlimited contract
• The start is up to the agreement
• Fix salary + bonuses
• Intense training lasting several weeks
• 28 days of vacation
• Public transport allowance (5300 CZK)
• Paid language courses (including Czech for foreigners)
• Company's canteen with free salads and drinks
• Meal allowance
• Subsidized massage, fitness, or relaxing room in the building
• Discount on the company's products (or you can borrow them for free)
• Possibility of home office
• No night shifts, free weekends!
• Location - Prague 6