What will you do?
- Ensure customers pay within terms and conditions and escalate late payers or those with cash flow problems, proactively identify barriers to payment.
- Proactive, frequent telephone and email communication with customers to build the relationship and ensure smooth cash collection.
- Allocate incoming payments in the business system in timely manner.
- Process customer claims in Sony or customers systems.
- Maintain customer ledgers in cleanest possible shape by matching credits and debits.
- Develop customer specific solutions to automate/ improve process.
- Ensure credit limits are appropriate, orders are released as authorised, and credit insurance conditions are in compliance with Sony’s Credit Management policies.
- Proactively develop relationship with clients as well as internal and external customers to facilitate business objectives. – – These contacts can include Finance, Accounts Payable, Purchasing, and Warehouse/Receiving Management.
- Provide detailed analysis of customer issues – amount, root cause, immediate solution, and action plan for avoiding recurrence.
- Produce management and client reports as required, co-ordinate and feedback business measures/ KPI reporting to the – Client in-line with the contract.
- Assist in monthly and other assigned reporting and provide monthly reconciliations.
What will you get for it?
- 5 weeks of vacation.
- 300 CZK for Pension insurance.
- Annual bonus in amount of one month wage.
- Donated meal.
- In case of need language and other trainings for free.
- Paid overtimes or spare leave instead.
- 25 000 CZK Referral bonus.
- Cafeterie from Benefit Plus.
- One Fit Sony DADC program – benefits in the are of prevention, personal growth, sport, fun and health.
What do we expect from you?
- Be fluent in French (at least level B1, intensive language course can be provided in order to achieve level B2).
- Have English on communicative level.
- Have an experience from SSC environment in the area of Finance & Accounting, Credit & Cash Collections or Customer Service.
- Be highly competent in Microsoft Office – particularly MS Excel.
- Have excellent communication skills – both verbal and written.
- Be proactive, assertive, focused & target driven, problem solver.
- Be resourceful, effective, flexible and customer focused personality.
- Be a team player, friendly and outgoing, diligent and assertive.
- Have practical approach to problem solving.
