4Life Direct Insurance Services s.r.o., odštěpný závod |
4Life Direct Insurance… |
Celá ČR
Celá ČR
- 23 000 – 60 000 Kč
- Plný úvazek Plný úvazek
dnešní
Grafton Recruitment s.r.o.
Sla & Reporting Professional
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
If you know what SLA, OLA or KPI mean and would like to apply your knowledge in an established international SSC, there's a new opportunity newly opened for you.
As an SLA & REPORTING PROFESSIONAL, you would be responsible for:
- Developing and maintaining CSS Europe reporting structures
- Defining and maintaining SLAs, OLAs, KPIs, and stats definition documents, as well as working instructions for all processes
- Understanding the processes, services, policies and internal controls related to analyzed data
- Globally aligning and updating of SLAs, OLAs, KPIs & stats definitions and metrics
- Preparing sub/regional monthly reporting packs, including trending analysis
- Data mining, sampling, testing and analysis
- Preparing HR & finance analyses and packs for supported countries, e.g. AP/AR analysis
- Interacting with department leads to determine reasons for trends and one-off movements
- Providing functional help and advice to CSS colleagues Maintaining data gathering questionnaires (e.g. Survey Monkey) and expanding usage into all functional areas as applicable
- Ad-hoc reporting
- Planning and managing SLA reporting transitions
REQUIREMENTS:
- A degree in Finance or related areas is desired
- Strong Excel experience (pivot tables, macros, foundations of VBA)
- Experience in a similar position within an international Shared Service Centre
- Understanding and practical knowledge of processes in Finance
- The ability to work independently and as part of a team
- Strong process orientation, knowledge of process design tools
- The ability to prioritize, multi-task, and work under pressure
BENEFITS:
- 25 days of vacation
- Meal vouchers
- Cafeteria
- Health and accident insurance
- Trainings
- Events
- Opportunity for career growth both horizontally and vertically
- Stable employment and high standards of work
