Sla & Reporting Professional

If you know what SLA, OLA or KPI mean and would like to apply your knowledge in an established international SSC, there's a new opportunity newly opened for you.

As an SLA & REPORTING PROFESSIONAL, you would be responsible for:

• Developing and maintaining CSS Europe reporting structures
• Defining and maintaining SLAs, OLAs, KPIs, and stats definition documents, as well as working instructions for all processes
• Understanding the processes, services, policies and internal controls related to analyzed data
• Globally aligning and updating of SLAs, OLAs, KPIs & stats definitions and metrics
• Preparing sub/regional monthly reporting packs, including trending analysis
• Data mining, sampling, testing and analysis
• Preparing HR & finance analyses and packs for supported countries, e.g. AP/AR analysis
• Interacting with department leads to determine reasons for trends and one-off movements
• Providing functional help and advice to CSS colleagues Maintaining data gathering questionnaires (e.g. Survey Monkey) and expanding usage into all functional areas as applicable
• Ad-hoc reporting
• Planning and managing SLA reporting transitions

REQUIREMENTS:

• A degree in Finance or related areas is desired
• Strong Excel experience (pivot tables, macros, foundations of VBA)
• Experience in a similar position within an international Shared Service Centre
• Understanding and practical knowledge of processes in Finance
• The ability to work independently and as part of a team
• Strong process orientation, knowledge of process design tools
• The ability to prioritize, multi-task, and work under pressure

BENEFITS:

• 25 days of vacation
• Meal vouchers
• Cafeteria
• Health and accident insurance
• Trainings
• Events
• Opportunity for career growth both horizontally and vertically
• Stable employment and high standards of work