Sla & Reporting Professional

Co od Vás očekáváme:

If you know what SLA, OLA or KPI mean and would like to apply your knowledge in an established international SSC, there's a new opportunity newly opened for you. As an SLA & REPORTING PROFESSIONAL, you would be responsible for: - Developing and maintaining CSS Europe reporting structures - Defining and maintaining SLAs, OLAs, KPIs, and stats definition documents, as well as working instructions for all processes - Understanding the processes, services, policies and internal controls related to analyzed data - Globally aligning and updating of SLAs, OLAs, KPIs & stats definitions and metrics - Preparing sub/regional monthly reporting packs, including trending analysis - Data mining, sampling, testing and analysis - Preparing HR & finance analyses and packs for supported countries, e.g. AP/AR analysis - Interacting with department leads to determine reasons for trends and one-off movements - Providing functional help and advice to CSS colleagues Maintaining data gathering questionnaires (e.g. Survey Monkey) and expanding usage into all functional areas as applicable - Ad-hoc reporting - Planning and managing SLA reporting transitions REQUIREMENTS: - A degree in Finance or related areas is desired - Strong Excel experience (pivot tables, macros, foundations of VBA) - Experience in a similar position within an international Shared Service Centre - Understanding and practical knowledge of processes in Finance - The ability to work independently and as part of a team - Strong process orientation, knowledge of process design tools - The ability to prioritize, multi-task, and work under pressure BENEFITS: * 25 days of vacation * Meal vouchers * Cafeteria * Health and accident insurance * Trainings * Events * Opportunity for career growth both horizontally and vertically * Stable employment and high standards of work