IT Service Desk ENG + CZ/SK - Pharma!

What is about pursuing your career and expanding your skills in IT? This IT Helpdesk role is ideal for candidates with approximately 1-2 years of relevant experience wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting in English and Czech/Slovak for the internal end-users.

This great opportunity is open at a prosperous pharmaceutical company.

Popis pozice:

• This is a combination of the First & Second Level Support
• Providing technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.
• Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.
• Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
• Use of the ticketing system
• Regular hours 8 am – 4:30 pm Monday-Friday.

Profil kandidáta:

• Advanced English (C1 – C2) + Czech/Slovak
• Start as soon as possible
• Customer-oriented, good problem-solving skills
• About 1-2 years of relevant technical support experience and ability to solve technical issues independently
• Knowledge of the following:

1. OS and desktop HW,
2. General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.
3. Microsoft Office (Office 365)
4. Remote connectivity tools (SCCM, Citrix etc.)
5. Experience installing software / applications

Nabízíme:

• Work in a stable company with friendly environment, in a young and dynamic team of 8 people which grows
• Amazing feeling of helping people
• Daily use of English
• Further development and learning
• Employee perks and benefits