Do you speak advanced German? Do you have experience from customer service and are you interested in HR?

If yes, we are looking forward to your CV!

Job tasks:

• First point of contact for employees and managers via phone, email or chat
• Log contacts into case management system
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
• Escalate queries that cannot be resolved
• Identify gaps in the supporting documentation and cooperate on improvement of processes
• Reporting

Start: asap
Location: Prague 8 and home office/fully remote
Contract for one year with possibility of prolongation.
Working schedule: full time (40 h/w)

REQUIREMENTS:

• Fluent English and advanced German (B2)
• Previous experience with customer service
• Solid command of MS Excel and Word
• Willingness to work in shifts
• Pro-active and communicative personality
• Necessary to work in the Czech Republic

BENEFITS:

• 5 weeks of paid holiday
• Meal vouchers/home office allowance
• Multisport card